Frequently Asked Questions
What insurances do you accept?
We accept most major PPO/POS commercial insurance policies as well as Medicare. We do not accept HMO, Medicaid or Third-Party Liability insurance. Please contact your insurance company for full eligibility and benefits prior to contacting us.
You do not accept my insurance. Where else can I go for treatment?
If we are not contracted with your insurance or specific plan, we offer affordable self-pay rates. If you would rather use your insurance elsewhere with an in-network provider, please contact the National Headache Foundation at 1-888-NHF-5552 for additional providers.
Will you bill my insurance?
As a courtesy to our patients, we will bill your primary insurance. Please contact your insurance company for full coverage details.
Where are you located?
We have multiple locations. To choose a location near you, click here!
Do you have after hour services?
If you are having a life threatening emergency, please call 911.
If you call outside of clinic hours, the answering service will put your call though to our on-call provider. Please note, there is a charge for all after hour calls.
How can I speak to a nurse?
If you are having a life threatening emergency, please call 911.
Our clinical staff is with patients throughout the day, so immediate assistance is not usually possible. Please leave a detailed message and we will return your call as soon as possible. Calls before 3 pm will be returned within the same business day. After 3 pm, calls will be returned the following business day. We highly recommend sending the clinical team a secure message via MyChart. If you have not activated your MyChart, please click here to do so!
Do you offer weekend appointments?
Yes, we are open on a select number of Saturdays for follow up and procedural appointments only! Call us to find out the next opening!
What types of headaches do you treat?
I am located outside of the Chicago area. Would I be able to schedule an appointment?
Yes! With 40% of our patients residing outside of the Chicagoland area, we offer multiple types of appointments! You have the option to be seen in the clinic, as a telehealth appt or telephone consult! For those who prefer to come into the clinic, we offer a discounted rate for accommodations at surrounding hotels as needed.
Where can I park when I visit the clinic and is parking free?
Chicago (Lincoln Park) Clinic: Blackhawk on Halsted (SP+ Parking) the parking garage is located on the backside of the building at 1467 N Dayton St, Chicago, IL 60642. Parking is not free, but with ticket validation it is heavily discounted.
Hoffman Estates Clinic: There is available parking on the premises.
St. Joseph’s In-patient Unit: There is a parking garage available to park for inpatient stays. You will receive a ticket when entering. Hold on to that ticket as you will need it for validation upon discharge! With ticket validation, the cost is $5.
Greenfield Wisconsin Clinic: Designated private parking lot in front of the building.
How will I know if I will need to be admitted to the Diamond Headache Inpatient Unit?
When you are seen on a new patient basis, your physician will perform an in-depth headache history. Based on his/her findings, you will be given the recommendation moving forward on what the doctor feels is the best course of treatment, whether to treat on an outpatient vs an inpatient basis. It is impossible for us to know what your treatment plan will be until you are seen. If you are recommended for the inpatient stay, there is an option to be admitted within the same day. However, we also understand that in some cases, you may need to delay hospitalization until your schedule will permit the absence. We are willing to work with you in deciding the best treatment option for you!
If I am being admitted to the Diamond Headache Inpatient Unit, what can I expect?
The inpatient treatment program is a multi-dimensional approach to treatment. This will involve individualized drug therapy, psychology, physical therapy, biofeedback & alternative therapies such as massage and acupuncture. The same doctor who treated you in our clinic will direct your treatments at the hospital. You will see other doctors and caregivers for some of the specialties mentioned above, but a Diamond Headache Clinic physician will be there every day to make sure your treatments are going well. Upon admission, there will be a welcome packet in your room. Included in the packet will be the schedule for your stay!
What do I pack for an inpatient stay?
You will be permitted to wear your own clothing throughout the duration of your stay! We recommend packing for a 7-10 day stay. There is a washer and dryer on the unit if you need to utilize laundry services. We also recommend travelling with your own toiletries. The schedule will keep you pretty busy during the day but there is downtime at night. You are permitted to have your phone, laptop, tablet, book, etc. to use during down time hours.
Do I need to bring my home medications with me for hospitalization?
No. The vast majority of medications will be provided to you from hospital supply. If there is a supplement or medication that you take for other medical purposes besides headache, notify your doctor so they can be added to your treatment plan. If you do bring your home medications, they will be taken from you upon admission and stored until discharge. In the event that the hospital does not have something that you take, they will allow you to take medication from your personal collection, but the need for this does not happen often.
COVID-19 FAQs (Clinic):
Do I need to get tested for Covid-19 before my appointment?
No. You do not need to be tested for a general follow-up/new patient or procedure appointment at any of our clinics. However, the testing protocols are different at St. Joseph’s Hosptital. If you are planning on being admitted to the inpatient unit, please see below for those details.
Subject to change without prior notice
What safety precautions is the staff at Diamond Headache clinic taking to stop the spread of Covid-19?
All of our staff, including physicians will:
- By October 31, 2021 every employee will be required to be vaccinated
- Wear mask at all times
- Wash and sanitize hands and all equipment in between each patient/room
- Social distance when able
What safety precautions do I need to take when visiting Diamond Headache clinic?
We are requiring all patients to:
- Wear a mask for the entirety of the time in the office
- Notify us prior to your appointment if you are feeling ill
- Have temperature taken at check in
- Attend visit alone (Exception: parent/legal guardian of the minor being seen or a caretaker for a patient who requires support)
- Fill out paperwork ahead of time
- Allow for social distance when able
COVID-19 FAQs (Inpatient Unit):
Can I be admitted to the Diamond Headache Unit during Covid-19?
Yes. We are still admitting patients to the unit.
Do I need to be tested prior to being admitted to the Diamond Headache Unit during Covid-19?
For the safety of staff, patients, and companions, if you have been fully vaccinated against Covid-19, with one of the FDA approved vaccines and have completed the stated waiting period for full efficacy, either 10 or 14 days after the final dose of the vaccine, you do not need to be tested.
Each individual who is not vaccinated or fully vaccinated, must be tested and receive a negative PCR COVID-19 test. (Rapids are not sufficient/acceptable).
When do I need to be tested for Covid-19 if I am being admitted to Diamond Headache Unit?
If you are not vaccinated or fully vaccinated, you must be tested within the last 72 hours of admission and show a negative PCR test result.
You are able to be tested at Ascension Saint Joseph – Chicago upon arrival. Results may take 2-4 days and during that time patients will be in isolation until a negative test result comes back.
If I need to be tested, can I get tested prior to arriving at Ascension Saint Joseph – Chicago?
Yes. You are able to bring in a COVID 19 PCR test result that has resulted negative within 72 hours of admission. Please note: rapid test results are not acceptable!
I am fully vaccinated, do I still need to be tested?
No, Fully vaccinated individuals continue to need to be tested prior to admission.
Can I bring a companion to stay with me during my admission?
Yes. One companion/guardian is allowed to be on the unit with the patient.
Does my companion need to be tested?
If your companion is fully vaccinated, they do not need to be tested.
If your companion is not fully vaccinated, they MUST present to the hospital with negative COVID-19 PCR test resulted within 72 hours of admission. Please note: rapid test results are not acceptable!
Can my companion be tested at Ascension Saint Joseph – Chicago?
No. The hospital is unable to test any companions/guardians.
Can my companion leave and come back to the hospital during my stay?
Companions/guardians are able to leave the unit but may not leave the hospital. Once they leave the hospital, they will not be loowed back in.
How are you keeping patients safe during groups/activities?
Patients will not be able to leave the unit during their stay. Groups and activities will be conducted with proper PPE (personal protective equipment) and safety precautions (socially distancing).
We appreciate your understanding and flexibility during this unprecedented time. This process is subject to change.